Frequently Asked Questions – Filler Merchant

WHEN CAN I SPEAK TO A CUSTOMER SERVICE ASSOCIATE?
Our customer service team is available to assist you Monday through Friday from 9 AM to 6 PM (CET). You can reach out to us via email, phone, or through our website’s live chat feature during these hours.

WHERE DO YOU ACCEPT ORDERS FROM? CAN I ORDER IF I AM OUTSIDE OF EUROPE?
Yes, we accept orders from various countries around the world, not just Europe. However, please note that it is your responsibility to ensure that the products you purchase comply with the import regulations of your country.

WHAT CURRENCY ARE YOUR PRICES IN? ARE YOUR PRICES IN US DOLLARS?
All prices listed on our website are in US Dollars (USD). This allows for straightforward transactions for our international customers.

WHAT IF I AM INTERESTED IN A PRODUCT BUT IT IS NOT LISTED FOR SALE ON FILLER MERCHANT?
If you are interested in a product that is not currently listed on our website, please contact our customer service team. We will do our best to source the product for you or provide you with an alternative.

WHEN WILL I GET MY ORDER?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and shipped via our reliable couriers. You can expect to receive your order within 5-7 business days after shipment. Tracking information will be provided once your order is dispatched.

HOW DO I PAY FOR MY ORDER?
We offer various secure payment methods, including credit card, bank transfer, and PayPal. Details for payment options will be provided during the checkout process.

HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping costs are calculated based on the destination, weight, and size of the package. You can view the shipping charges at the checkout before finalizing your order.

HOW DO DISCOUNTS WORK?
We offer various discounts, including seasonal promotions, bulk discounts, and exclusive offers for registered customers. Make sure to subscribe to our newsletter to stay updated on the latest deals. Discounts are automatically applied at checkout or through the use of discount codes.

DO I NEED TO ORDER A MINIMUM QUANTITY TO BENEFIT FROM WHOLESALE PRICES?
Yes, we offer wholesale prices on bulk orders. Please contact our sales team for specific details on minimum order quantities required to benefit from wholesale pricing.

WHY SHOULD I BUY PRODUCTS FROM FILLER MERCHANT INSTEAD OF BUYING LOCALLY?
Filler Merchant offers a wide selection of genuine, high-quality products at competitive prices, often lower than local suppliers. Additionally, we provide excellent customer service, reliable delivery, and a range of exclusive benefits, including discounts and a referral program.

DO YOU PRICE MATCH?
Yes, we offer a price match guarantee. If you find the same product at a lower price elsewhere, please contact us, and we will do our best to match or beat that price.

DO YOU HAVE A REFERRAL PROGRAM?
Yes, we offer a referral program that rewards you for recommending Filler Merchant to your colleagues and friends. Please contact our customer service for more details on how to participate.

WHAT IF I AM HAVING TROUBLE LOGGING IN?
If you are experiencing issues logging into your account, please try resetting your password. If the problem persists, contact our customer service team for assistance.

WHO CAN ANSWER ANY OTHER QUESTIONS OR CONCERNS I HAVE?
Our customer service team is here to help with any additional questions or concerns you may have. You can reach us via email, phone, or live chat on our website.

WHAT ARE THE MEDICAL LICENSES THAT FILLER MERCHANT RECOGNIZES?
Filler Merchant recognizes medical licenses from a wide range of countries. Please ensure you provide the necessary documentation during the registration process to verify your medical license.

ARE ALL PRODUCTS SOLD BY YOUR COMPANY GUARANTEED TO BE GENUINE?
Yes, we guarantee that all products sold by Filler Merchant are 100% genuine and sourced directly from the manufacturers or authorized distributors. Your satisfaction and safety are our top priorities.